In July 2010, the Company I created is 27 years young and much has changed in the new and used car & van markets during that period and since. Not least of which is the improved quality and driveability of the products produced by most vehicle manufacturers worldwide.
Regrettably during that time many well known retailers have disappeared from the arena, either having gone to the wall because they couldn't compete or being swallowed up by bigger and faceless if not nameless, competitors. Most of the latter have very little in their culture or DNA that would have any real care or empathy for you the customer, their only concern is share price and getting the deal done, however I guess you already knew that.
Peoples Ford on the other hand has thousands of satisfied customers who come back again and again to invest their time and money with us because they know we look after them and create the best deals in the marketplace, with their requirements and budgets in mind.
Now here's the pitch - Peoples Ford want to sell you, your relatives and friends, a new or used car or van, service, parts and anything else that is of use to you and not only now, but for all time. Therefore, if my Company or anybody from my Company lets you down, I want to know about it. The buck stops with me, that's the way it should be and indeed how it has always been.
My personal contact details are brian.gilda@peoples-ford.co.uk and I promise to be in contact with you within 24 hours of you notifying me of your concern. How many Chairman of any company can promise you that?