Peoples Ford are looking to recruit ambitious Customer Contact Executives to join our busy Customer Relationship Management Department based at our dealership in Falkirk.

Responsibilities

Responsibilities include the following:-

  • Management of the following ensuring appointment and conversion targets are met:-

Motability MOT Reminders
Motability Service Reminders
Service Follow-Up Calls
Service/MOT Reminders

  • Follow up calls to CVP customers
  • Upsell of additional products and services
  • Handling customer enquiries from all channels including telephone, email and livechat.
  • Assist with any Direct Marketing campaigns.
  • Ad-hoc and seasonal service marketing initiatives (e.g. winter health checks).
  • Working from and updating database lists.
  • Any other reasonable requests from Line Manager.

Skills/Experience Required

  • Previous customer service experience, ideally within a contact centre environment
  • Previous digital experience, communicating with customers via email and livechat is preferred.
  • Good keyboard/PC skills.
  • Excellent telephone manner & communication skills.

Personal Qualities

  • Able to work well within a targeted environment.
  • Excellent communication and listening skills.
  • Initiative and positive can do attitude.
  • Able to work as part of a team.
  • Actively seeks to develop skills, participate in coaching / review sessions.
  • Enthusiastic and motivated.
  • Is well organised and thorough, even under pressure.
  • Flexible.

Hours

Full time role (39 hours per week) between CMC opening hours of:

Monday to Friday - 8.00 am to 8.00 pm
Saturday - 9.00 am to 6.00 pm
Sunday - 11.00 am to 6.00 pm

Salary

Competitive + Bonus

Ref: DC5700

Working hours 39 hours over the opening hours of the Customer Contact Centre
Location Falkirk Dealership
Salary Competitive
Benefits Competitive Salary plus Bonus
Closing date 31/12/2016
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