Customer Contact Executive

Peoples Ford are looking to recruit ambitious Customer Contact Executives to join our busy Customer Relationship Management Department based at our dealership in Falkirk.


Responsibilities include the following:-

  • Management of the following ensuring appointment and conversion targets are met:-

Motability MOT Reminders
Motability Service Reminders
Service Follow-Up Calls
Service/MOT Reminders

  • Follow up calls to CVP customers
  • Upsell of additional products and services
  • Handling customer enquiries from all channels including telephone, email and livechat.
  • Assist with any Direct Marketing campaigns.
  • Ad-hoc and seasonal service marketing initiatives (e.g. winter health checks).
  • Working from and updating database lists.
  • Any other reasonable requests from Line Manager.

Skills/Experience Required

  • Previous customer service experience, ideally within a contact centre environment
  • Previous digital experience, communicating with customers via email and livechat is preferred.
  • Good keyboard/PC skills.
  • Excellent telephone manner & communication skills.

Personal Qualities

  • Able to work well within a targeted environment.
  • Excellent communication and listening skills.
  • Initiative and positive can do attitude.
  • Able to work as part of a team.
  • Actively seeks to develop skills, participate in coaching / review sessions.
  • Enthusiastic and motivated.
  • Is well organised and thorough, even under pressure.
  • Flexible.


Full time role (39 hours per week) between CMC opening hours of:

Monday to Friday - 8.00 am to 8.00 pm
Saturday - 9.00 am to 6.00 pm
Sunday - 11.00 am to 6.00 pm


Competitive + Bonus

Ref: DC5700

Working hours 39 hours over the opening hours of the Customer Contact Centre
Location Falkirk Dealership
Salary Competitive
Benefits Competitive Salary plus Bonus
Closing date 25/03/2017
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