ROLE
Service Advisor based at our Fordstore in Edinburgh.

REPORTING TO
Edinburgh Service Manager

RESPONSIBILITIES

Responsibilities include the following:-

  • The efficient handling of customer service calls, which will include the following major categories:-Pricing informationTechnical informationCustomer appointmentsVehicle repair completion times
  • Assistance in the generation of sufficient customer appointments to fully utilise the workshop capacity.
  • Preparation and management of a computerised appointment system with responsibility for the reservation and planning of courtesy services for customers.
  • Operating and adhering to all aspects of the Customer Viewpoint Programme ensuring that individual CVP targets are achieved.
  • Operation of a customer follow-up system to ensure that return calls to customers are made as promised.
  • Communication with the Service Manager, other Service Advisors and Parts staff.
  • Explanation of the customer service concept and the key customer benefits to customers.

SKILLS REQUIRED:

  • Excellent communication and organisational skills
  • Numerate / Computer literate
  • Ability to communicate equally with technicians, customers and senior management
  • Motor trade experience desirable but not essential

REMUNERATION

Hours: 7.30am to 6.30pm Monday to Friday, Saturdays on a rota basis

Salary: Dependant on skills and experience

Start Date: Required immediately

This is a fantastic opportunity to join an Award Winning business with an Award Winning product range. Take the first step to becoming a Peoples person by sending your cv to: recruitment@peoples-ford.co.uk. here ...

Ref: MT1400

Working hours 8am to 6pm Monday to Friday, Saturday rota basis
Location Edinburgh
Salary Competitive
Benefits Benefits
Closing date 31/10/2017
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