Would you like £500? Simple - just join us today!

Role

We are looking for an enthusiastic, bubbly and customer focussed person to join our Customer Experience Team as an Outbound Retentions Advisor based in Falkirk. We are a small but close-knit Team and because of this you can make a real impact on our customer journey – you are not just a number with Peoples! We pride ourselves on putting the customer at the heart of everything we do and our Customer Service Agents play a vital role in dealing with all outbound telephone enquiries.

Responsibilities will include:

  • Dealing with all outbound customer calls in a professional and friendly manner
  • Supporting in the upsell of additional products and services
  • Management of MOT and Service reminders and Service follow-up calls to ensure appointment targets are achieved
  • Assisting with any Direct Marketing campaigns.
  • Ad-hoc and seasonal service marketing initiatives (e.g. winter health checks).

What you’ll have:

  • Previous customer service experience
  • Experience within a contact centre environment is desirable but not essential.
  • Excellent telephone manner & communication skills.

Hours

Full time role (39 hours per week) on a rota basis between Department opening hours of:

Monday to Friday- 8am to 6pm

Saturday - 8am to 5pm

Rewards and Benefits:

  • Would you like £500? Simple - just join us today!
  • Fantastic rates of pay
  • Generous bonus package
  • Discounts on all our company products and services. This includes offers which are exclusively available to Peoples and Ford employees across our best range of Ford vehicles. We also offer friends and family discounts
  • Instant access to the Peoples Refer a Friend programme. Not only do you get paid for recommending a friend to work for us, but we will pay you if you recommend new customers too
  • Instant access to Peoples Rewards with 1000s of online retail discounts available to every employee and no spending limits
  • 30 days annual leave
  • Instant membership to our dedicated Employee Assistance Programme
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    Ref:

    Working Hours 39 hours per week
    Location Falkirk
    Salary Excellent rates of pay & bonus earnings
    Benefits
    Closing Date 23/05/2022
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