KEEPING OUR STAFF & CUSTOMERS IN LIVERPOOL SAFE & MOBILE

After the Government announcement on Saturday 31st October regarding a new lockdown from 5th November for England, we wanted to outline how we will be there to help keep our customers moving while working within the guidance laid out by the Government.

The health, safety and wellbeing of our staff and customers is our top priority and every decision we make will be in line with the most up to date Government guidance.

What this means for vehicle sales

Our Liverpool sales showrooms and used car external display areas will not be open to the public from 5th November until further notice.Our Scotland locations remain open as normal.

However, our teams will be in the dealerships to continue car sales remotely and we will be able to talk to you via video and meet your needs almost as well as if you were with us – all the way through to helping you buy your next van using our click & collect service.

The used van section of our website is fully transactional, meaning you can browse, finance & buy from the comfort of your home.

Customers can still collect a car or van which has been purchased either online or via the telephone directly from our dealerships, though the handover will be conducted from a designated exterior handover area and full social distancing practices will be in place to ensure both colleague and customer safety.

Home delivery options will also be available and handled in a safe manner. Please contact us for details.

From 5th November, we ask that you contact us rather than visiting any of our Liverpool dealerships and we will be happy to assist you with regards to your current / next vehicle.

Virtual appointments

You can book a dedicated time slot for a video chat to discuss any aspect of buying your next van. You don’t even have to turn your camera on. Click here for more info.

Reserve online

If you spot the right used van online, you can either pay a fully refundable £99 fee to reserve the car or better still arrange the entire purchase via our website.We will even deliver the car to you – 100% contactless and safe. Click here for more info.

Buy online

Found the right van and want to do the whole thing from the comfort of your sofa? No problem. With our easy to use online buying you can buy your car and organise to have it delivered straight to your door. Just get in touch and let us help you. Click here for more info.

What this means for Aftersales & Servicing

From the 5th November, our aftersales departments remain fully operational for servicing, MOT and repairs in line with government guidelines. Our aftersales departments follow the Ford Care Code and strict hygiene measures are in place – including, social distancing measures, hand sanitiser stations throughout, strict face covering (if you don’t’ have one we will provide you with one), an appointment-only system, protective screens at our service desks as well as cashless payments – you can find out more here.

You can book your service or MOT online here

We are available 7 days a week through any of the following channels:

Phone

Enquiry Form

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