Keeping you on the move

As we have now entered a new set of government guidelines in response to the COVID-19 situation, we want you to know that we are here to help keep you mobile. As always, the safety and well-being of our customers and colleagues is our number one priority and procedures have been amended to ensure this. Our stores have been operating for some time now with COVID safe procedures and the feedback from customers and staff has been hugely positive – people feel safe in our stores.

We’re very much here to help keep you moving throughout current lockdown restrictions. Here is how we can help:

Servicing & Aftersales

All of our aftersales departments are categorised as essential and will remain open.

We have introduced a number of contactless COVID safe measures for added convenience and reassurance, and these include:

• Online booking: Click here.
• Courtesy Car: Stay mobile while your vehicle is with us. Make a reservation for a courtesy vehicle.
• Key Drop: A contactless option to deposit your keys in a secure location without the requirement for face-to-face vehicle check in.
• Collection & Delivery: We’ll come to you. Protective materials are used inside and outside of your vehicle along with latex gloves and protectors. Ford Video Check also means you can see what our technicians see.
• Ford Mobile Service: Our fully equipped Mobile Service Van can service your vehicle at your home or place of work.

Vehicle Sales

Under current Government guidelines, you can still buy a car online, then choose to Click & Collect at a dealership or we’ll deliver to your home. The bottom line is, whilst you cannot browse the showroom, we are still here to help keep you moving either online or on the phone:

• Search: our website and take a look at the largest selection of Ford vehicles in the country.
• Click: The used vehicle section of our website is fully transactional. Meaning you can browse, finance & buy from the comfort of your home.You can also reserve securely online for as little as £99 – fully refundable.
• Collect: All of our stores are offering safe and secure, contactless ‘Click & Collect’.

While it might mean you can’t finish off your buying journey in-store, we are very much here for you online.

• Virtual Video Appointments: See vans.Talk vans. Shop vans.You can video call with our in-store experts 7 days per week and let us help you shop.
• WhatsApp & Live Chat: Our chat services are manned 7 days per week by experts who can help you on your journey. Got a question? Want to discuss your options? Get in touch. We’re here to help.

If you’re looking for reassurance when deciding whether to buy your next car from a distance. Don’t worry, we’ve got you covered.All of our pre-loved vehicles come with:

• Free Home Delivery: Get your vehicle delivered to your door or collect it at a time that suits you.
• 160 Point Quality Inspection: All vehicles have been through class leading thorough inspection.
• 14 Day Money Back Guarantee: We want you to love your used van. If you don’t you have 14 days to change your mind. No exceptions.

We Follow the Ford Care Code

We're here to help 7 days a week

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