Alternative Dispute Resolution (ADR)

At Peoples, we pride ourselves in offering Outstanding Customer Service. If you feel that this level of service has not been extended to you, or indeed if you have a complaint of any kind, please contact us by either calling your nearest branch on the dropdown at the top of the page or write to us at the following address: Peoples BYD, Orrell Lane, Bootle, Liverpool, L20 6PD.


If you are not satisfied with the outcome of a dispute with us, you may refer the complaint to The Motor Ombudsman. You can find more information, including answers to frequently asked questions and submit a dispute on their website. Alternatively, you can call them on 0843 910 9000. Please refer to their website for any applicable call charges.

If you have a complaint, or would like to voice your concerns, please fill in the below form and a member of our team will be in touch:

Privacy & Terms

The data you are providing on this enquiry form will only be used to further your enquiry/request via a follow-up call and/or email. If you have provided location details, this information will be used to find your nearest Peoples BYD dealership.