Trainee Parts Advisor - Falkirk

Peoples Ford are the largest independent Ford Main dealer in Europe and have been trusted by Ford and our customers for over 37 years, with multiple awards for outstanding customer experience. This is an exciting opportunity for a trainee to work alongside our fully qualified Parts Advisors to be fully trained in sourcing and supplying parts for light vehicles and monitoring and solving customer problems/enquiries and processing customer’s orders.

Role:

An exciting opportunity that offers a varied workload as a trainee you will develop skills in a number of areas, including:

• Safe storage of parts
• Handling, storing, and receiving stock
• Processing payments
• Following company procedures
• Identifying, sourcing, and ordering parts
• Monitoring and solving customer problems/enquiries and processing customer’s order
• The parts advisor apprentice will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems and parts identification programme ECAT. A parts advisor apprentice will support the dealership, improve sales, and provide excellent customer service

Desired skills and personal qualities:

Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills, Logical, Team working, Initiative

Rewards and Benefits:

• Competitive rate of pay
• 30 days annual leave, with the Parts department closed on bank holidays
• Discounts on all our company products and services. We also offer friends and family discounts
• Instant access to the Peoples Refer a Friend programme. Not only do you get paid for recommending a friend to work for us, but we will pay you if you recommend new customers too
• Instant access to Peoples Rewards with 1000s of online retail discounts available to every employee and no spending limits.
• Instant membership to our dedicated Employee Assistance Programme

At Peoples we don’t just look at your CV. We want to know who you are, what your values are and what your potential is. We are an inclusive employer and we want everyone to feel that they can be their genuine self in work. Everyone is welcome and inclusivity and respect are at the heart of our business.