As with everything at Peoples Ford, our customers are the heart and soul of our business.

As with everything at Peoples Ford, our customers are the heart and soul of our business. We have always believed that, by doing right by our customers, goodwill is returned and what results is a lasting relationship based on trust, reliability and even friendship. It is this ethos that has led us to achieve one of the highest customer loyalty scores in the industry - something which we are incredibly proud of.

From the moment you first interact with Peoples Ford, we want you to feel comfortable, at ease and know that we are trustworthy and helpful. Whatever you need from us, nothing will be too much trouble. And that extends far beyond just purchasing a vehicle with us; we believe our service to our customers doesn’t end when you drive off of our forecourt. Our expert aftersales team will take the baton and ensure that your van continues to perform at its very best throughout the lifetime of your ownership.

All vehicle owners are aware that keeping a vehicle running smoothly requires regular maintenance. It is a necessary part of vehicle ownership but it is perhaps even more important for commercial owners, whose businesses rely wholly on the vehicle to achieve their daily tasks. High mileage, wear and tear, and uneven terrain can all affect the performance of your vehicle, so in an ideal world you will always want to be ahead of any issues. Which is where Peoples Ford Transit Centre Aftersales comes in.

We have a selection of aftercare services which will help you budget for maintenance, minimise unexpected bills and pre-empt any wear and tear or potential safety issues. These include regularly scheduled manufacturer servicing, MOT testing, seasonal air conditioning servicing, winter health checks and tyre pressure monitoring. Our prepackaged plans come with a range of benefits that will help you make sure your car is safe and maintained throughout the changing seasons and the lifecycle of your vehicle.

Aftersales Frequently Asked Questions

How often should a Ford Transit be serviced?

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Maintaining the condition of any vehicle is essential for continued levels of performance, efficiency and safety. When it comes to commercial vehicles, this demand is critical to the on-going success of your business. After all, if your Ford Transit isn’t performing as it should, you could well lose out on working hours which affects your profitability. We therefore recommend that a Ford Transit should be serviced either once per year or every 12,000 miles, whichever comes sooner. This enables us to help identify any potential issues and ensure you’re receiving the value for money you expect from such a renowned vehicle.

What is included in a full service?

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A full service from Peoples Ford ensues that a host of components and functions in your vehicle are working at their maximum capacity, as well as identifying any problems that may well arise without necessary work. For example, our full vehicle service will look at dozens of features, including fluid levels and top ups, the air conditioning system, brake checks, wheel bearings, spark plugs, fuel filters, and so much more. As such, you can be confident of optimum performance by conducting a regular vehicle service.

What's covered under the Ford extended warranty?

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The Ford extended warranty provides added peace of mind for those motorists that seek the reassurance of added cover when taking to the road. This particular policy enables you to benefit from up to eight years’ (or 150,000 miles’) cover for parts and labour on a number of key components within your vehicle. Not only that, but it also provides 24/7 roadside assistance and ensures that all repairs are carried out by experienced and fully qualified Ford technicians.

How can I optimise the fuel consumption on my Ford Transit vehicle?

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With the cost of vehicle fuel in a continual state of flux, it’s important that you’re able to squeeze every last mile out of your fuel. With a commercial vehicle such as a Ford Transit, you will often be laden with goods, tools, or equipment which will negatively impact fuel economy. However, by following a few simple tips, you can ensure that consumption is reduced. For example, smoother driving - i.e. eliminating needless and aggressive acceleration - and slower motoring are the easiest ways to limit fuel use, while limiting the use of air conditioning is always recommended. Ensure also that any excess weight has been removed, and switch off the engine when idle. If fitted, cruise control will help maintain your Ford Transit at a steady speed and thus eliminate acceleration that uses up vital fuel.

What's the benefit of using Ford original parts?

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Here at Peoples Ford, our state-of-the-art workshop is staffed by experienced technicians that only ever aim to provide the highest standards of service possible. This includes the quality of the replacement parts and components used in any work. As such, we aim to only ever use Ford original parts in our work; not only can you guarantee their compatibility with your vehicle, but you can rest assured they are hard wearing and long lasting in their performance.

Are Peoples Ford service centres approved Ford manufacturer service centres?

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Yes. In fact, we pride ourselves on being able to offer a level of service that is as good as you’d receive from Ford itself. Our workshops are packed with the very best equipment and the most talented technicians in the region, so you can rest assured a high standard of service every time you visit.

Do you provide a collection/delivery service?

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Should you be unable to find the time to drop your vehicle into our workshop, we may be able to provide you with a collection and delivery service to make the process easier than ever. Simply get in touch with a member of the team at Peoples Ford today to find out more.

Can you provide a courtesy Transit vehicle whilst my vehicle is being serviced or repaired?

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We at Peoples Ford understand the disruption caused when you’re without a vehicle - something felt even harder by those using a Transit for their working life. As such, we may be able to provide you with a replacement courtesy vehicle during the time that your Ford Transit is being serviced or repaired. Get in touch with our aftersales department today to discuss your requirements.

Do you provide Service Plans to help me spread the cost of scheduled servicing?

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Service plans are a great way to limit the costs of vehicle servicing, enabling you to spread the payments over an agreed period. The availability of service plans with Peoples Ford can be discussed with a member of the team today. Simply get in touch now and we’ll be happy to answer any questions you may have.

Do you provide a service/MOT reminder service?

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We do. Once you are entered on our customer database, we will make sure we contact you in advance of your next service of MOT date. If you wish not to receive such updates, you can request this with a member of the team at Peoples Ford today.

Do you provide full details of the service and receipt?

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Yes. All work conducted by the team at Peoples Ford will be documented in full and you will receive a receipt and invoice. For more details, or if you have any specific requests relating to your payment, get in touch with a member of our aftersales department today.

If additional work is required, will you contact me prior to carrying out the work?

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Of course. Our aim is to not only provide the best customer service, but also the most competitive pricing. As such, you can rely on a member of the aftersales department to be in touch to discuss any further requirements and provide a quote on the associated costs.

How long is the warranty on the work carried out?

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The specifics of any warranty can be discussed in full with a member of the servicing team at Peoples Ford. They will be able to advise on the cover available for the labour costs, as well as any parts or accessories used in any work.

Do you offer replacement for keys?

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Lost car keys are a common issue for many motorists, and the need to invest in a replacement is obvious. At Peoples Ford, we aim to provide a full range of aftersales support to our customers, so get in touch to discuss any replacement keys you require. These will often be available from our dealership but are subject to an additional cost.

What voids the Ford warranty?

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The Ford warranty often provides cover against manufacturing defects found within your vehicle. However, there are certain activities that can lead to the warranty becoming void and thus you losing any cover you require. For example, lack of care and maintenance, reckless driving, and custom modifications may all void your warranty. Similarly, misusing your vehicle or tampering the odometer - a vital measure of the age and past performance of your car - will all count towards any claims being rejected. Speak to the team at Peoples Ford today to learn more about the specifics of the Ford warranty.