Introducing FORDLiive enabling smarter maintenance decisions, faster turnaround and dedicated, data-driven technical support. FORDLiive is an integrated suite of products and services designed to maximise the productive uptime on your connected Ford commercial vehicle. Once registered with FORDLiive through FordPass Pro or Ford Telematics, our customers have access to the same support information. This means that before your vehicle reaches our workshop we have been able to identify the required work plus any upcoming work that might be best bundled together. We can then agree with you on the best schedule to keep your business moving.
Ford Commercial Vehicles fitted with a FordPass Connect modem can now benefit from a range of smart features that keep them running at peak performance – as a business customer you have all the advantages on your side. When permissions have been provided, we can access up to 60 days of your vehicle health status, allowing us to provide the best advice, anticipate upcoming maintenance needs and reduce turnaround times.
Ford Service Pro is Ford’s Commercial Vehicle Service Promise, committed to minimising downtime of your vehicle and expense to your business, at your convenience. Benefit from a suite of specialist capabilities including extended opening hours, same day inspection, Ford Express Service and easy to access online service booking.
At the heart of FORDLIIVE are FORDLIIVE Centres with dedicated Agents connecting the Transit Service Dealer network with additional expertise, resources and vehicle health data. Working together to secure technical advice or parts required to keep your vehicle on the road, we share an unwavering focus on maximising the uptime we deliver to our commercial vehicle customers.
UptimePro is our new alert system allowing FORDLiive Agents to monitor repair progress of vehicles. UptimePro monitoring is available from the moment a vehicle requests roadside assistance all the way through to the completion of the repair. FORDLiive Agents are alerted about delays in repair progress to help us resolve any issues and expedite the repair.