Workshop Controller

Are you a Senior Service Advisor ready for your next career step, or someone with Dealer Aftersales Experience looking to advance? We have the perfect opportunity for you!

Join a dynamic, forward-thinking dealership where your expertise is valued, and your career growth is supported. You’ll be at the heart of our aftersales operation, driving exceptional customer experiences while developing your leadership and management skills. This is a fast paced role where no two days are the same and it is a role which requires excellent organisational and communication skills as well as a strong focus on attention to detail. The role will be pivotal in supporting the Service Manager to ensure the profitable, efficient and effective running of the Speke Service Department, resulting in the highest quality of work and service for customers.

Responsibilities:

Reporting to the Service Manager, responsibilities will include:-

• To distribute and control the issue of work to Technicians to maximise quality and overall efficiency.
• To support in the achievement of budget performance for the department by maximising the number of hours sold, driving revenue per transaction, ensuring 100% adherence to the VHC process and motivating product sales.
• Regular review of upcoming workloads, ensuring all work is completed timely and accurate, managing the customer’s expectations at all times.
• To assist management in implementing and maintaining effective processes to achieve the highest possible CVP levels in excess of the manufacturer national average.
• To report and seek advice on any problems highlighted whilst work is being conducted so that these may be overcome and the customer is kept informed where delays result.
• To ensure all work is carried out with due regard to health, safety and welfare of both colleagues and customers.
• Familiarisation of Ford Motor Company & Omoda Jaecoo Bulletins relating to technical and warranty procedures.
• Dealing with customer complaints as required.

What you’ll have:

• Experience in a high volume dealership is desirable but not essential
• You must have mechanical awareness and understanding of cars and parts.
• Have good attention to detail.
• Committed to delivering a high level of customer service.

Hours:

Your normal hours of work will be to cover the Service Department Opening hours of 7.30am and 6.00pm along with a Saturday rota basis.

Rewards and Benefits:

• Fantastic rates of pay
• Generous bonus and profit share scheme
• Regular overtime available for those who like to keep busy
• Discounts on all our company products and services. This includes offers which are exclusively available to Peoples and Ford employees across our best range of Ford vehicles. We also offer friends and family discounts
• Instant access to the Peoples Refer a Friend programme. Not only do you get paid for recommending a friend to work for us, but we will pay you if you recommend new customers too
• Instant access to Peoples Rewards with 1000s of online retail discounts available to every employee and no spending limits
• 30 days annual leave, including Bank Holidays
• Instant membership to our dedicated Employee Assistance Programme