Our name says it all – Peoples aim to give every single customer exactly what they want when they come to us for a new or used Car or Van, or for servicing and repairs. We've carefully chosen and developed our teams across our seven dealerships in Scotland, Liverpool & Accrington to make sure you get the same great service wherever you are. But don't take our word for it; read what our customers think about the service and range of vehicles we offer.
We read and respond to every testimonial we receive, to make sure we're offering our customers the best possible service. If you're a Peoples customer, we'd love to hear from you.
Anonymous, Accrington Dealership, December 2016, Email to Sales Manager
I would like to express my appreciation in respect of the service which I received when purchasing a Ford Focus from the Ford Dealership at Accrington.
The total transaction including the part exchange of my own Ford Focus was handled by Sales person Daniel Booth and the whole procedure ran like clockwork.
Daniel his highly professional and the negotiation was conducted in a very relaxed manner and totally lacking in any pressure whatsoever. My wife and I sat with Daniel who was able to answer instantly any questions which were put to him in an honest and pleasant manner. My wife and I both have a wealth of experience in blue chip companies and public organizations and any hesitations, lack of knowledge and detrimental body language would have stood out like a sore thumb. The process was carried out in a totally comfortable atmosphere.
The minutia of the instrumentation and controls of the car which I was purchasing was fully described prior to the test drive which proved to be superb.
The discussion of the part exchange and purchase was perfectly conducted and the ensuing paperwork which followed was fully explained.
All in all, in addition to being 100% totally happy with the car the whole experience of the purchase was positive and I would not hesitate to recommend Peoples Ford Accrington to friends and family.
I just wanted to express my sincere thanks to David Firminger for his service this week in assisting in the purchase of our car. I am always cautious when approaching a new car purchase having had some bad experiences in the past. David was very approachable and amenable and I felt that I was dealing with an honest genuine man who wanted to help. The upshot of this was that I bought the car the day after looking at it in the quickest and easiest transaction I've ever had in respect of such a big purchase.
I'd be grateful if you could pass on my sincere thanks to David and let him know that I will certainly be recommending him to friends and family and will also be returning myself. He's a credit to an industry that often gets a bad press
Regards, Lee walker
I would like to express my thanks to your company and particularly John Ridhalgh who dealt with the sale of my Fiesta.
He was extremely helpful and informative, explaining all the paperwork and workings of the car in fine detail, which was much appreciated as was the extras of car tax, petrol, and weeks insurance cover note which I didn’t expect.
All in all it’s been a positive and pleasant experience throughout, and I am thrilled with the car.
I came away feeling confident that I've bought the right car for me at the right price, and would not hesitate to recommend your company to my friends and family.
Yours truly, Christine Shannon
All the sales personnel including the manager are very approachable in all aspects of sales. There is never any pressure. They listen to your needs and try their best to accommodate them. The personnel included the following. New car salesmen; Steve and Keith and Manager, Tony.
The premises were very clean, smart and inviting . This is a Motability vehicle . The process was explained clearly and completely. I chose this garage largely based on that. I had visited several dealerships and wasn't completely certain that I would buy Ford .The advisor at Peoples (Joe Williams) was superb . I think how he stood out was that he listened to what my requirements where, what our needs were and how much down payment we would have. We never felt pressurised (unlike some dealers we had dealt with). I felt our custom was valued . On subsequent visits Joe remembered our family names. He used my husband's preferred named rather than his official name . He gave us the information we needed without boring us and sounding like Jeremy Clarkson . All other info was given re: insurance, breakdown cover etc in a timely and courteous manner . He didn't overwhelm us with information nor did he patronise us. I think I was also happy to use this dealership again because of how smoothly the services were carried out . I had my heart set on a VW Golf or Nissan vehicle But after visiting the dealership ended up with the Kuga . I'm so glad I did as this car is much more suited to our family needs. That's a good salesman I think . By the way Joe and myself share the same surname... I can assure you we are not related( my family are much better looking ) ????
Nothing was too much for Joe, he looked after us as a family really well. We have 2 young children who were with us at the time of purchase & pick up & Joe was excellent with them. Ford was the first dealership I/we visited and I/we viewed many lovely cars by various other makes however we returned to Ford because of Joe and the car. In the past we have had a negative experience with Ford however when we change our second car next year we will be looking at Peoples Bootle & Joe Williams the dealer .
Andy who sold us the car was excellent, keeping us up to date with the cars progress and also after we collected the car asking how we liked it. We are currently still dealing with him as we await the arrival of our 2nd car. He is an excellent sales man and we would highly recommend him to other people.
Ian Braha became a friend that I believe I can trust and through whom I can build a long and good relationship with Peoples for service and any future purchases.
Really pleased with the option used to have the vehicle collected and returned to my workplace for the service, made it much easier.
My dealer representative, Andrew Warriner, could not have been more professional and helpful. He is extremely personable and immediately won my trust. He had an encyclopaedic knowledge of the Kuga and answered all my questions to my utmost satisfaction. The purchasing process was unbelievably smooth and stress-free, all thanks to Mr Warriner. I was instantly impressed with the premises of Peoples Ford, Bootle. I was greeted at the entrance to the showroom, and was made to feel that my custom was genuinely valued. I shall be recommending not only the Kuga, but Peoples Ford, and Andy Warriner, to work colleagues, family and friends. I would not dream of going elsewhere for my next purchase.
Roy Pearman (Bootle) was absolutely great with my son's Motability car. Roy Listened to what he wanted and showed him a great deal of respect. He helped us pick the ideal car for my son's needs and kept in touch with us throughout the process - letting us know what was happening and making us feel that our custom was important to him. We have had cars from a few other dealers; Toyota and Vauxhall being just two and never experienced the level of courtesy and friendliness at any of them. We will be returning to Peoples Bootle when this lease is up as my son was totally made up with the attention he got and the car he ordered. I should also like to mention we were taken care of by Lynsey at the reception desk – she could not do enough for us when we first went in. It was a real pleasure.
From the moment I arrived at Bootle, Joe made me feel so welcome. Joe made everything so easy for me! I did go and look at cars at other dealerships but I felt that the level of service wasn't as good, so I immediately went back to Bootle to process my order. Throughout the whole process, Peoples Ford and Joe have been amazing. Please keep up the fantastic service!
Michael (Salesman) was excellent and very friendly. He paired my mobile phone to the vehicle and went through all the technical explanations. I found him polite and he did everything to help me purchase the vehicle. I purchased my vehicle on the Ford Privilege option and I was so surprised at how quick the process was - I had my vehicle within 4 days of starting the process. I was a BMW owner for over 16 years and have only just had to change. I am happy with the inside of the Fiesta and the look of the dashboard and interior. I am also impressed with the Ford SYNC technology and the smooth ride of the car - not to mention the sporty steering wheel. I can say I am very happy with the vehicle and the experience of buying a Ford vehicle from Peoples. I will state again that Michael was a very polite and friendly young man and an asset to Peoples Ford.
Better late than never.
We would like to thank you for your great customer service on the purchase of our brand new Ford connect van back in August. From the day we first inquired you treated us in a very friendly and professional manner. All emails or phone calls were always promptly answered with our countless questions and you made every effort to investigate many technical areas on our behalf with Ford. It was a pleasure dealing with you, your ever patience and approachability very much contributed towards our decision.
I hope very much you will forward this email to the relevant individual/department who hopefully values and recognizes you in a generous manner. A true credit to the Ford team!
Customer service is also measured by management of unexpected issues or faults and this was also approached immediately when a problem occurred with the key provided. Again, fast and reliable individuals dealt with the matter in hours and it was rectified to our full satisfaction.
Thank you Mark
On behalf of Edinburgh Roofing,
We would like to thank you, for your help and fantastic sales approach. We look forward to dealing with you again in the future. Ford have a very diligent young man in yourself, they are very privileged.
Leona Hamilton, Edinburgh Transit Centre, July 2016
delighted with the van - worth every penny based on the high level of customer service received by both you and your team.
Again, I would certainly recommend you and the garage for any future business.
Fiona Tough, Edinburgh Dealership, August 2016
I am writing to thank you for the high level of customer service received recently while changing from B-Max to Fiesta. It was a lovely experience choosing and being shown all of the features of my new car. I felt totally supported in making decisions and was well guided through the finance arrangements. Jim Mctaggart was fantastic throughout and my family and I left with my lovely new car feeling confident and valued.
a very happy customer,
I danced all the way home in my new car! I am so in love with it!! If I didn’t have to go to Uni I would happily drive about in it all day! Thank you so much to you and Stevie! I am over the moon with it!
PS: And your showroom looks amazing!
I have had 2 cars from Peoples and have always had great service from them as a dealership. I will buy my next car from them.
I have no complaints about the Peoples and have always found the staff to be pleasant, friendly and very helpful. They listen to you and give sound advice. All of the staff are very knowledgeable about the processes etc. Personally, I find this reassuring and I trust the staff at Peoples. I wouldn't go anywhere else now for my annual service. The Winter minor check up that they offer is excellent value for money. I take up the offer of this minor service check and my daughter took the offer too. Both of us were delighted with this service.
I would like to pass on my sincere thanks to both Bob Reid (Workshop Manager) and Stuart Simpson (Rapid Fit) for their assistance with my wheel nut and tyre problem earlier today. Both were a credit to Peoples with their willingness to help and excellent attention.
Many Thanks, David Perry
Good afternoon Mr Perry,
Naturally it is very pleasing for me to learn of your own service experience at our Edinburgh dealership, and I thank you for taking the time to do so. I will of course pass your comments to both Bob and Stuart, who I know will be delighted to receive such excellent feedback.
Once again, thank you for your kind words, they are very much appreciated.
Best regards, Graham Rodger
I have used Peoples for a few years and they have always given good service. They are the only option in Edinburgh!
I appreciated the clarity with which Mark Little (Salesman) took me through the whole purchase procedure and made sure I understood everything at each step of the way. I felt reassured by the level of service I received both in purchasing and the step-by-step explanation of the many features of the car - all of which were new to me. I was also offered any aftersales advice and help should I need it - again, this was very reassuring. I am a very happy customer and would not hesitate to go back to Peoples should I need further assistance or advice. My Ford Fiesta Titanium is a delight to drive and I am loving it!
The car is a motability car that was both picked-up from and delivered to my house. A service that was invaluable so
that I could be at home and continue to care form my disabled wife. The staff concerned and the service was first class. Thank you.
Excellent experience. Car was booked in at a convenient time to me and the service was extremely quick. The staff were also very helpful and polite. I will and have now recommended Peoples to my friends.
Customer Service was excellent and the Service Desk could not have been more helpful. 10/10!
I found no improvements necessary: the service I received was second to none.
Thank you so much.
My car was picked up from my house and delivered back at the time I requested - so full marks for that part of the service. Overall, it was a very easy, hassle-free way for me to have the service carried out. I therefore have no complaints whatsoever with the quality and experience in dealing with Peoples Ford - and I will have any further work required on my car done at Peoples Ford.
The service provided was excellent!
The staff made me feel welcome from the minute I arrived and they were very helpful all the way - from phoning to arrange a date/time to picking up my car at completion.
Really great service and absolutely wonderful customer care
Service experience was excellent and I had no problems in any areas of this visit to Peoples at Falkirk.
Leigh Young Testimonial
I can't say much more than I was very happy with experience at People's. Getting a service and MOT done on the same day was surprisingly hassle-free and smooth-sailing - with no sneaky extra charges that I've found elsewhere. There was one very minor and very inexpensive issue which needed to be addressed on the vehicle but this was performed as a courtesy, which was also a wonderful surprise. I was very satisfied and will be back at Falkirk Peoples for a service next year.
My previous car was purchased new from Peoples and was serviced and repaired for 10 years to my satisfaction. I found all staff that I dealt with were more than helpful and ready to assist if I had a problem. Present car was a gift and this was its first service and MOT. My previous experience in dealing with Peoples is the reason I took it to you.
Just a brief note to offer my sincere thanks for the attention which you afforded myself re my Ford Kuga. Your attention to this matter turned a complaint into a compliment and I am extremely appreciative of your assistance. Be assured that I will only be using your dealership for any future business.
Thanks again and have a nice weekend.
Best regards, David Warren
Very impressed by salesman, Graham Knotts' approach and manner. There wasn't a huge amount of choice given my detailled requirements but Graham listened and didn't try to push me into something else. He located a vehicle that ticked all of the boxes. Thank You
Just want to say a big THANK YOU to your team today.
At short notice your team managed to fit my van in for repair so I can travel back to England today.
It is very much appreciated.
Best regards, Anthony Milella
Good afternoon Anthony,
Thank you for taking the time to give me some valuable feedback regarding your visit to our Falkirk dealership today. Naturally I'm delighted to learn that you were happy with the experience, and I will of course pass your comments to the Aftersales team at the dealership, whom I know will be delighted to receive such kind words.
I wish you a safe and pleasant return journey to England this afternoon, and I hope you have a nice weekend.
Best regards, Graham Rodger
Aftersales Manager, Peoples Ecosse Limited
This is a Motability car and I explained to the Falkirk Service Department that my mobility is limited, so I requested to book the car in later on in the morning as it takes me a bit longer to get moving. I said I would wait for the car....and to my surprise, my car was ready exactly one hour later; washed and ready for me to take away.
That is the best service I have received from any garage so far. Peoples Falkirk could not be faulted in any way.
Susan McKenna, Livingston Dealership, August 2016
I received a phonecall from a nice man at Peoples Ford to set up a service. I was told about my car getting picked up and dropped off to me. This saved me a lot of hassle. They also got the car back to me earlier than arranged as I had an appointment. Everyone I dealt with was helpful, polite and friendly.
I will definitely use Peoples in Peoples Livingston again.
Customer service at Peoples Ford in Livingston is excellent. I could go to a dealer closer to my home but I return to Livingston because of my satisfaction here.
I have been using this dealer for many years without any issue. The staff are always pleasant and courteous and the work is always completed to my satisfaction. My last vehicle reached 237,000 miles after 8 years and I continued to have the vehicle serviced at the dealer throughout its life as I was very happy with the quality of service the car received and I believe this prolonged the life of my car.
My mobility car is excellent; the service phonecalls prior to my service were helpful; and the Collection and Delivery service was very helpful. One satisfied customer.
Everything was excellent. The staff could not do enough for me. Customer service was excellent. Have no regrets using Peoples Ford.
This is my third Ford car and one of the main reasons I keep buying Ford is the excellent customer service provided by Peoples Livingston. I do a high annual mileage and am in regularly to have my car serviced. They always make me feel valued and look after me and my car very well. Keep up the good work and I will keep coming back.
Hi, I want to say how happy I am at the way I have been treated by the staff at your Livingston Branch. I bought a Vauxhall Corsa in July 2012. The salesman was Craig and was really helpful when I was looking for a car and he made me feel at ease when dealing with me. The Service Manager, Scott has also been very helpful, as has Eunice on reception. In fact all the staff in this branch that I have come into contact with have been very polite and courteous. Please pass on my thanks to all the staff at Livingston. They are a credit to Peoples, and you are fortunate to have such good and caring employees.
Yours, George Thomas
Thank you for taking the trouble to email me with regards to your staff experiences at my Livingston Dealership. I hope you have many happy miles of motoring and we can continue to keep you completely satisfied.
I have been using Peoples for a few years and one of the main reasons for buying Ford cars is the quality and price of service and repairs at Peoples. Staff are always friendly and knowledgeable. It is an excellent garage who have even completed small repairs at no cost. I was not given an estimate for the recent service as I knew roughly what it would cost.
The gentleman who served me was extremely polite and courteous and offered excellent customer service. this is why I have returned with both my wife and my car over the years.
After receiving my car from Peoples, I recommended them to my family. My daughter, son-in-law and grandaughter (all from one family) have now bought a car from Prescot on Options. The sales people and service centre staff who I dealt with were most helpful and very very nice. They are also very polite.
Thank you Peoples!
On behalf of Our Lady's Catholic Primary School P.T.A, we would like to say "thank you" for your very kind donation towards our 'Monster Raffle' for our recent Summer Fayre fundraising event held on Friday 11th July. The event was a huge success and the children, their families and friends had a great time.
The raffle alone helped to raise approximately £500 for our children and this will be used in the future to provide extra fun activities and events in the school. As a way of saying thank you, we did advertise your business as much as we possibly could - as we really did appreciate your contribution.
Kind Regards, Mrs Catherine McEwan
Just to let you know I received a phone call from Andy at Peoples Ford Prescot this morning to say my wheel had arrived and was ready for collection.
I have just now returned home after collection of it.
I must say thank you so much for being true to your statement - unfortunately in this day and age not everyone has standards like you
Are there any internet sites that you know of that I can put my comments on re my dealings with yourself/Peoples Ford? - apart from me verbally letting everyone know ( which I have been doing) I would like others to know what a service Peoples Ford offers to their customers with a before and after sales service
Many Thanks for all your help, Jackie
Thank you for your email Jackie, I am delighted that we have restored your confidence and that you are once more a completely satisfied customer. I will ensure that my people are informed and we would be delighted to have your comments on our site and one of my marketing people will follow up on that.
Notwithstanding that, I hope you enjoy your car and have many miles of happy motoring.
Many thanks for the conformation, just an additional, added, piece of mind for me.
Many thanks for the way you and the Peoples Ford team also Ford Direct have been very understanding regarding the issues with my car and the manor it has been dealt with.
I would have no hesitation in using Peoples Ford again as mentioned during our phone call 9/7/14, this is due to the professionalism and courtesy I have been afforded throughout the whole process of purchase and aftersales care which I have experienced from the team at Peoples Ford, prescot, can you pass on my sincere thanks.
You mentioned during this matter, having the backing of Ford Direct and what it means to buy a Ford Direct Vehicle, now I can obviously see what this means, providing levels of assurance which ultimately shows they care about the consumer, this was evident to me with the amount of concerned phone calls I received from them keeping me informed, which really important and does matter especially to me, trying to resolve the issues to my satisfaction and quickly.
Let's hope, that now I can gain confidence in the car and she will give me many years trouble free motoring and 'FUN'.
Many thanks once again.
Kindest regards, John Badcock
P.s. Hopefully, now the proud owner of my dream car, the most beautiful Ford Focus ST.
Last week I had my annual service and MOT at Peoples in Prescot. In the phone call follow-up from you re: service, I registered that it was excellent - they even washed and vacuumed the car!
A few days ago I noticed a 'rattle' - without hesitation, they had the car in, gave it a run and located the problem (a small rubber grommet holding the bonnet arm had broken). Frank Caren immediately ordered another one - it came today....Frank hops over the desk, comes out to the car and fits it - no charge - what service!
In Frank Caren and Jason Gardner, you have two excellent men - a credit to Peoples and to Ford.
Many Thanks, Brian McGinnerty
We are delighted with the service we have received today at Peoples, Speke, Liverpool Branch. We found the staff particularly friendly and very helpful.
Pat & Tony Reilly
Debbie Jones (my dealer) was very friendly, knowledgeable and very helpful when I was picking my car. She explained everything about the leasing agreement and helped me choose the colour of the car by taking me around the showroom pointing out the various colours. Her recommendation was the colour I chose. The one key thing for my dealer was that she treated me as a friend as well as a customer.
The customer service from Debbie Jones was outstanding - she is an asset to your team. She gave a full explanation of the whole process as well as the workings of the vehicle. Quick and easy process for all parts of the sale. She was always on hand to answer any queries or problems. It was this sales person that would make me come back to Peoples Ford again as I have been a Vauxhall driver for the past 38 years. I definitely would recommend to friends
Friendly staff on reception that made me feel very welcome and were organised making my experience easy and enjoyable
I had a budget and went in to the dealership knowing what I wanted. The salesperson, Andrew Bennet provided me with all the details that I needed; he was polite and knowledgeable and explained everything clearly. I was given a date that was suitable to pick up my car and everything was ready on time. The car was immaculate and I would recommend Ford Peoples to all my friends and family.
I don't think there's anything you could have done better to be honest. The whole experience was very positive. The car is superb, as was the service. Debbie Jones in particular was extremely professional and demonstrated excellent interpersonal and customer care skills. We were initially anxious that we may not be able to afford a brand new car but Debbie put us at ease immediately and worked through several payment options before we selected the best one for us. She worked really hard to make it work for us and we felt really good about that when we left the showroom.
With regards to the Focus, I'm still blown away by it. Every time I drive it, I can't get the smile off my face! It seems as if it was made especially for me. Performance, handling, comfort...you name it, are all spot on. I sense that this is the beginning of a new relationship with Ford. I really can't envisage me wanting to switch to another car in the near or distant future.
Please pass on my thanks to everyone - especially Debbie.
Thank you, Phil
This is the third Ford we have bought from Gary at Peoples in Speke, Liverpool. Each time we have bought a car from him he has worked incredibly hard to establish our needs and associate them with a particular model of car. He then goes on to beat our expectations to provide us with the best possible deal for the new car; even though we often compare prices at other dealers. We always buy from Gary because he won't let us shop anywhere else. It's like he has a personal sense of pride in ensuring he retains our business.
I was extremely impressed with Gary Cox, the salesman who assisted me throughout my car buying process. As an HR manager myself, I am always looking to improve our company and Gary is a shining example of how you should deliver excellent customer service, and what this really feels and looks like.
I have intended to write to his Manager at Speke to pass on my comments but haven’t found the time yet, so this is why I have taken the time to fill this Customer Viewpoint Survey in. He was very easy to deal with, confident and knowledgeable without being cocky.
He certainly knows his stuff and is very thorough. He made the whole process much more straight forward and very easy. He is a real pleasure to do business with and should be commended.