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Role

We are looking to recruit an ambitious Customer Experience Executive to join our Inbound team in our busy Customer Experience Department based at our dealership in Falkirk.

Responsibilities

Responsibilities include the following:-

  • Delivering excellent levels of customer service
  • Being the first point of contact for all customer enquires and ensuring all enquiries are dealt with promptly
  • Ensuring appointment and conversion targets are met
  • Contacting existing customers to ensure they have received excellent levels of service
  • Upsell of additional products and services
  • Handling customer enquiries from all channels including telephone, email and livechat.
  • Assist with any Direct Marketing campaigns.
  • Ad-hoc and seasonal service marketing initiatives (e.g. winter health checks).

Skills/Experience Required

  • Previous customer service experience, ideally within a contact centre environment but not essential.
  • Good keyboard/PC skills.
  • Excellent telephone manner & communication skills

Personal Qualities:

  • Able to work well within a targeted environment.
  • Excellent communication and listening skills.
  • Initiative and positive can do attitude. Able to work as part of a team.
  • Actively seeks to develop skills, participate in coaching / review sessions.
  • Enthusiastic and motivated.
  • Is well organised and thorough, even under pressure.
  • Flexible.

Hours

Full time role (39 hours per week) on a rota basis between CEC opening hours of:

Monday to Friday - 8am to 7pm

Saturday - 8am to 6pm

Sunday - 11am to 5pm

Salary

Basic salary of £15,800 with OTE of £18,000

Job Type: Full-time


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Ref: CEE

Working hours 39
Location Falkirk
Salary Competitive
Benefits Competitive
Closing date 04/07/2018
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