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We are looking to recruit an ambitious Customer Experience Executive to join our Inbound team in our busy Customer Experience Department based at our dealership in Falkirk.


Responsibilities include the following:-

  • Delivering excellent levels of customer service
  • Being the first point of contact for all customer enquires and ensuring all enquiries are dealt with promptly
  • Ensuring appointment and conversion targets are met
  • Contacting existing customers to ensure they have received excellent levels of service
  • Upsell of additional products and services
  • Handling customer enquiries from all channels including telephone, email and livechat.
  • Assist with any Direct Marketing campaigns.
  • Ad-hoc and seasonal service marketing initiatives (e.g. winter health checks).

Skills/Experience Required

  • Previous customer service experience, ideally within a contact centre environment but not essential.
  • Good keyboard/PC skills.
  • Excellent telephone manner & communication skills

Personal Qualities:

  • Able to work well within a targeted environment.
  • Excellent communication and listening skills.
  • Initiative and positive can do attitude. Able to work as part of a team.
  • Actively seeks to develop skills, participate in coaching / review sessions.
  • Enthusiastic and motivated.
  • Is well organised and thorough, even under pressure.
  • Flexible.


Full time role (39 hours per week) on a rota basis between CEC opening hours of:

Monday to Friday - 8am to 7pm

Saturday - 8am to 6pm

Sunday - 11am to 5pm


Basic salary of £15,800 with OTE of £18,000

Job Type: Full-time

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Additional Information

Ref: CEE

Working hours 39
Location Falkirk
Salary Competitive
Benefits Competitive
Closing date 04/07/2018
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