Customer Retention Agent

Role

We are looking for an enthusiastic, bubbly and customer focussed person to join our Customer Experience Team as a Customer Retentions Agent based in Falkirk. We are a small but close-knit Team and because of this you can make a real impact on our customer journey – you are not just a number with Peoples! We pride ourselves on putting the customer at the heart of everything we do and our Customer Service Agents play a vital role in dealing with all outbound telephone enquiries.

Responsibilities

Your role will be varied and will include:

• Dealing with all outbound customer calls in a professional and friendly manner
• Supporting in the upsell of additional products and services
• Management of MOT and Service reminders and Service follow-up calls to ensure appointment targets are achieved
• Assisting with any Direct Marketing campaigns.
• Ad-hoc and seasonal service marketing initiatives (e.g. winter health checks).

What you’ll have:

• Previous customer service experience
• Experience within a contact centre environment is desirable but not essential.
• Excellent telephone manner, communication skills and organisational skills
• An ability to work well within a targeted environment

Hours

Full time role (39 hours per week) on a rota basis to cover the Department opening hours of:

Monday to Friday - 9am to 6pm

Saturday rota basis (1 shift of 10am to 2pm per month)

Rewards and Benefits:

• Salary £23,201 per annum
• You will have the opportunity to earn £250 per quarter based on performance related bonus as well as an additional uncapped bonus available for upsell products.
• Discounts on all our company products and services. This includes offers which are exclusively available to Peoples and Ford employees across our best range of Ford vehicles. We also offer friends and family discounts
• 30 days annual leave (inclusive of bank holidays)
• Instant membership to our dedicated Employee Assistance Programme

• Instant access to the Peoples Refer a Friend programme. Not only do you get paid for recommending a friend to work for us, but we will pay you if you recommend new customers too
• Instant access to Peoples Rewards with 1000s of online retail discounts available to every employee and no spending limits