Inbound Customer Service Agent

Role

We are looking for an enthusiastic, bubbly and customer focussed individual to join our Customer Experience Team as a Customer Service Agent based in Falkirk. In a fast-paced environment where the customer is at the heart of everything we do, you will play a vital role in dealing with all inbound telephone enquiries.

Responsibilities

Reporting to the Customer Experience Manager, responsibilities will include:

• Dealing with all inbound customer calls in a professional and friendly manner
• Supporting in the upsell of additional products and services
• Handling customer enquiries from all channels including telephone, email and livechat.
• Management of MOT and Service reminders and Service follow-up calls to ensure appointment targets are achieved
• Putting the customer experience at the heart of everything you do
• Assist with any Direct Marketing campaigns.
• Ad-hoc and seasonal service marketing initiatives (e.g. winter health checks).

What you’ll have:

• Previous customer service experience and an ability to deliver 5-star customer service on every occasion
• Experience within a contact centre environment is desirable but not essential.
• Excellent telephone manner & communication skills.
• Initiative and a positive can-do attitude.

Hours

Full time role (39 hours per week) on a rota basis between the Department opening hours of:

Monday to Friday - 8am to 6pm

Saturday - 8am to 5pm

Sunday - 11am to 5pm

Rewards and Benefits:

• Salary £19,266 per annum
• OTE up to £22,000 per annum
• Discounts on all our company products and services. This includes offers which are exclusively available to Peoples and Ford employees across our best range of Ford vehicles. We also offer friends and family discounts
• Instant access to the Peoples Refer a Friend programme. Not only do you get paid for recommending a friend to work for us, but we will pay you if you recommend new customers too
• 30 days annual leave
• Instant access to Peoples Rewards with 1000s of online retail discounts available to every employee and no spending limits
• Instant membership to our dedicated Employee Assistance Programme