Inbound Customer Experience Advisor

Role

Do you know what good customer service is? Do you want a role where you are the first point of contact for customers with the sole aim of making our customers feel happy and valued? Then join our Customer Experience team today.

This role includes delivering an excellent experience for all of our inbound and outbound customer calls, upselling and promoting products and services to our customers as well as making follow-up calls to remind our customers of upcoming appointments any services required.

Hours

Full time role (39 hours per week) on a rota basis to cover the Department opening hours of:

Monday to Friday- 8am to 6pm

Saturday - 8am to 5pm

Sunday- 11am to 5pm

Rewards and Benefits:

  • Basic Salary £23,201 per annum with the opportunity to progress to £25,187 as part of the CX skills development strategy, with uncapped bonus potential
  • Quarterly bonus earnings as well as monthly uncapped bonus earnings
  • Discounts on all our company products and services
  • Instant access to the Peoples Refer a Friend programme
  • Instant access to Peoples Rewards with 1000s of online retail discounts available to every employee and no spending limits.
  • 30 days annual leave
  • Instant membership to our dedicated Employee Assistance Programme
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    Ref:

    Working Hours 39 hours per week
    Location Falkirk
    Salary £23,201 plus uncapped OTE
    Benefits
    Closing Date 31/05/2024
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