Role

We are looking to recruit ambitious Customer Contact Executives to join our Inbound team in our busy Customer Relationship Management Department based at our dealership in Falkirk.

Responsibilities

Responsibilities include the following:-

  1. Ensuring appointment and conversion targets are met
  2. Follow up calls to CVP customers
  3. Upsell of additional products and services
  4. Handling customer enquiries from all channels including telephone, email and livechat.
  5. Assist with any Direct Marketing campaigns.
  1. Ad-hoc and seasonal service marketing initiatives (e.g. winter health checks).
  1. Working from and updating database lists.

Skills/Experience Required

  • Previous customer service experience, ideally within a contact centre environment.
  • Good keyboard/PC skills.
  • Excellent telephone manner & communication skills.

Personal Qualities

  1. Able to work well within a targeted environment.
  2. Excellent communication and listening skills.
  3. Initiative and positive can do attitude.
  4. Able to work as part of a team.
  5. Actively seeks to develop skills, participate in coaching / review sessions.
  6. Enthusiastic and motivated.
  7. Is well organised and thorough, even under pressure
  8. Flexible.

Hours

Full time role (39 hours per week) on a rota basis between CMC opening hours of:

Monday to Friday- 8am to 7pm

Saturday - 9am to 6pm

Sunday- 11am to 6pm

Salary

Basic salary of £15,000 to £15,400 with OTE of £17,800 to £19,000


To apply please send your cv to recruitment@peoples-ford.co.uk

Ref:

Working hours 39
Location Falkirk
Salary Competitive
Benefits Benefits
Closing date 31/10/2017
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